Contact Us

Sales and Service:

Go Travel Direct for;

• Sales please call 0330 123 5132 
• Customer Service please call 0330 123 5132 
• Claims please call 0330 058 2985

If you are currently abroad and need Emergency Medical Assistance call:

For policies purchased from 3rd April please call + 44 (0)330 123 5172

Lines are open 24 hours a day, 7 days a week

Sales and Services lines open:
Monday-Friday 8.30am am-8pm, Saturday.

FESTIVE OPENING HOURS

·         Tuesday 24/12- 8:30-4pm

·         Wednesday 25/12- Closed

·         Thursday 26/12- Closed

·         Friday 27/12 to Monday 30/12- Normal business hours

·         Tuesday 31/12- 8:30-4pm

·         Wednesday 1/1 Closed

·         Normal business hours- Thursday 2/1 onwards

Claims lines open:
Monday-Friday 9am-5pm Monday - Friday

All calls may be recorded for training and monitoring purposes.

Claims Advice
For your claim to be dealt with as quickly as possible, you need to contact your travel provider or tour operator first. They may be able to move your trip to different dates or provide you with a refund. By doing this first, it will speed up the processing of your claim should you have any out of pocket expenses.  

Complaints

Email: For Polices purchased from 3rd April please email Gotravel.ins@rockinsurance.com (in the subject put Go Travel Insurance Complaint)

Beyond AXA - Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service. All of the details can be found in your policy booklet.

Email: complaint.info@financial-ombudsman.org.uk